Return Information

Return Policy

Last updated: December 2025

1. Digital Products

DATE-INN provides digital services and virtual goods (credits). As these are non-physical, digital products that are delivered instantly upon purchase, they are generally not eligible for returns or refunds once delivered.

2. No Physical Products

DATE-INN does not sell physical products. All purchases are for digital services, virtual credits, or subscription services. Traditional return policies for physical goods do not apply.

3. Service Guarantees

We guarantee that our services will function as described. If you experience technical issues that prevent you from using purchased credits or accessing subscription features, please contact our support team immediately at info@date-inn.com

4. Dissatisfaction with Service

While we cannot offer returns based on dissatisfaction with match results or social experiences (as these depend on other users and real-world interactions), we are committed to addressing any technical or service-related issues promptly.

5. Technical Issues

If you encounter technical problems that prevent you from using our services, we may offer:

  • Credit restoration for lost credits due to app errors
  • Service extensions for subscription interruptions
  • Partial or full refunds in cases of prolonged service outages

6. Consumer Rights

This policy does not affect your statutory rights under applicable consumer protection laws. Depending on your jurisdiction, you may have additional rights regarding digital purchases.

7. Contact Support

For any issues with our services or to discuss your specific situation, please contact our support team at info@date-inn.com. We're here to help resolve any problems you encounter.